We provide solution/information within 24 hours to all the queries.

1. Please make sure to highlight the subject of your ticket or query in the first line, followed by a detailed description of the issue. This will help us direct your ticket to the appropriate agent more efficiently.
2. Clearly describe the issue to ensure we can assist you effectively.
3. If you do not receive a response within 24 hours, kindly check your spam folder to ensure our reply has not been misdirected.

We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay via Apple Pay, Google Pay, and PayPal.

Our customers can reach us through multiple convenient channels for any assistance or inquiries:

Email Support: Send your queries directly to our dedicated helpline email, available on our official website. Our support team will respond to your inquiries promptly.

Live Chat: Use the chat bubble in the bottom-right corner of any page on our website to reach our support team. If your query needs more investigation, the conversation is turned into a support ticket automatically and our team will follow up with you by email.

These contact options are designed to provide quick and comprehensive support tailored to your needs. Please feel free to reach out through either method.

Photo Credits are used for every photo type processed by Ovvy. Every photo you submit to Ovvy is considered a ‘Standard’ Photo and will require 1 Photo Credit for Processing/Editing to Pro-Quality through the Ovvy App. In addition to ‘Standard’ Photos, you can choose to add ‘Virtual Twilight’ and/or ‘Virtual Staging’ to any of the images for 1 additional Photo Credit each.

Free Photos: You will receive 10 free photos upon signing up, and an additional 10 photos if you choose a plan.

Pro Plan: We offer a single subscription called the Pro Plan. For higher volume needs, you can select multiples of the Pro Plan (such as the 2x Pro Plan) to receive multiple times the credits.

Pay-As-You-Go: If you prefer not to have a monthly subscription, you can use our Pay-As-You-Go option, where you only pay for the individual photo edits you need.

Please visit the following link to get a better understanding of subscription plans: https://ovvy.ai/pricing

For our Pro subscription plan, you will be charged monthly on the same date your subscription began. Annual plans are billed once per year on the anniversary of your start date. If you are using our ‘Pay-As-You-Go’ option, you will not incur any monthly charges; you will only be charged based on your actual usage.

We 100% Guarantee you will capture Professional Photographer Quality Listing Photos. If you’re not happy, we’ll refund all your money. In addition, we’ll find, hire, and pay a local photographer for you. Yes… we’re that confident.

We prioritize our customers’ satisfaction. If for any reason you are not satisfied with our service, you are welcome to cancel your subscription at any time without incurring any cancellation fees. We 100% Guarantee you will capture Professional Photographer Quality Listing Photos. If you’re not happy, we’ll refund all your money. In addition, we’ll find, hire, and pay a local photographer for you. Yes… we’re that confident.

Yes, Ovvy uses Stripe for all payments. Stripe is the industry standard for encryption and secure payment gateways to protect your payment information always.

To change your plan, log in to your account at app.ovvy.ai. Once logged in, navigate to Settings and click on ‘Billing & Subscription’. From there, you can view your current plan and select a new one to change or upgrade.

All unused Photo Credits ‘Rollover’, which means your Photo Credits/photos never go to waste. You will still have the ability to use those Photo Credits in the next billing cycle. Example: You had 10 leftover Photo Credits from the previous month and you just received 50 additional Photo Credits for this month. You now have 60 total Photo Credits.

Note: photo credits are max rolled over twice the amount of credits in the current plan.

Every photo you submit to Ovvy is considered a ‘Standard’ Photo and will be processed/edited to Pro-Quality. Virtual Twilight is an optional service you can choose to add to any Standard photo. It transforms a Daytime Photo to appear as if it was taken at Dusk. Virtual Staging is an optional service you can choose to add to any Standard photo. It transforms a dull empty room to appear as if it was filled with Professional Staged Furniture.

Ovvy is fully automatic and easy to use. We’ve seen users take less than 10 minutes to shoot a full property. All images are reviewed for quality by the Ovvy Team and sent back to you to view, share, and download in less than 24 hours after being submitted.

Ovvy is fully automatic, and has features like a level and grid to ensure capturing beautiful images is easy, we designed Ovvy so anyone can produce pro-quality images. 1-click is all it takes from you, we take it from there.

Ovvy is a mobile app and Technology platform designed to be the most intuitive and easy way for real estate professionals to capture Pro quality images for their listings. Ovvy makes getting listing photos as ideal and easy as we could imagine, the tool is in your hands now.

We regret to inform you that, at the moment, we do not have a feature that allows for direct integration with other real estate listing companies. Thank you for your understanding.

Your success using Ovvy is guaranteed or we will find, hire and pay a photographer for you!

Ovvy ensures professional quality photos every time, if the final image quality you receive is ever unsatisfactory, simply email support@ovvy.ai and we will resolve the issue.

We take great care in preserving our customers’ photos. Master copies are securely stored in our database to ensure they are protected in the event of any technical issues during the process.

Ovvy captures multiple images of each shot at varied exposure levels so we can recover detail in both the shadows and the highlights during editing. Because of this, the thumbnail you see right after shooting is one of the middle exposures from that full range, not the final edited photo, so it can look darker or flatter than you’d expect.

Please don’t be alarmed, this is expected. It’s exactly what allows us to deliver the highest quality post-processing and the best possible results in your final, fully edited photos.

At this time, Ovvy provides standard AI processing, Virtual Twilight, and Virtual Staging. We recommend preparing your property according to our checklist for the best results. Additionally, you can apply new edits to photos you’ve already submitted—such as Virtual Staging or Virtual Twilight—by visiting your listing view and clicking on ‘Apply new edits’.

Ovvy ensures professional quality photos every time, if the final image quality you receive is ever unsatisfactory, simply email support@ovvy.ai and we will resolve the issue.

You will have a permanent and free ability to download and share your photos / listings:

• On the Ovvy mobile app.
• In your desktop user dashboard.

You will also receive a text message and email with a shareable viewing and download link.

Ovvy is fully automatic and easy to use. We’ve seen users take less than 10 minutes to shoot a full property using Ovvy app on their smartphone. All images are reviewed for quality by the Ovvy Team and sent back to you to view, share, and download in less than 24 hours after being submitted.

Absolutely! We strive for your complete satisfaction. If you need any revisions or touch-ups to your edited photos, please don’t hesitate to contact us. We’re happy to make the necessary adjustments at no additional cost.

Yes, all your progress will be saved if you exit a photoshoot without completing it, you can come back anytime and continue from where you left off. Please remember you will not receive your photos until you fully finish your photoshoot, submitted and paid.

With Ovvy, there’s no need for special equipment or scheduling. Anyone can use Ovvy, anytime, anywhere— just grab your smartphone, download the app, and start capturing stunning photos right from your pocket!

A typical real estate photography session can take anywhere from 30 minutes to 3 hours depending on several factors, such as the property size, the type of shots required, and the photographer’s workflow.

Easy checklist:

• Let in as much natural light as possible.
• Turn on all the lights.
• Make sure fans are off.
• Toilet seats down.
• Make sure the exterior is mowed/clean.
• Make sure Interior is Decluttered, take out any items you don’t want in photos
• Make sure pets/people are out of photos.
• Ideally shoot when the Sun is at the highest point in the sky.

There are no specific tips required for apartments versus commercial spaces. However, please ensure that the spaces are clean and tidy. Additionally, we recommend taking photos around midday to benefit from the best lighting conditions. Thank you!

Ovvy streamlines your workflow by handling all photo uploads directly within the app. This allows you to concentrate on capturing high-quality images of the property.

We’ve removed the need for a photographer, putting the power directly in your hands! This approach saves you money, time, and the hassle of coordinating schedules—all while delivering professional-quality photos to achieve the results you want.

Ovvy currently offers Ovvy interior and exterior which is the base of photos for your listings. In addition Ovvy also generates virtual Staging and virtual Twilight images to add more to your listing, this is easily added in app before check-out.

We fully recognize the unique needs of large organizations and high-volume users, and as such, we offer tailored plans specifically designed for large estate companies and bulk users. For further details, we would be delighted to assist you. Kindly reach out to us through our dedicated support channels for personalized information and guidance.

You can upload as many photos per listing as you need to showcase the property effectively.

As an Ovvy customer, you will have the ability to conveniently access and share your property photos and listings through the following channels:

Ovvy Mobile App

Download and view your listings directly on your mobile device.

Ovvy Desktop Dashboard

Access your listings and download assets through your personalized ovvy.ai/dashboard.

Shareable Links

Receive text and email notifications containing shareable viewing and download links for your listings.

Whether you prefer the mobility of your smartphone or the convenience of your desktop, Ovvy provides you with the flexibility to manage your listings effortlessly.

Creating Your First Listing with Ovvy

Welcome to the world of effortless real estate photography and virtual staging! This step-by-step guide will walk you through the process of creating your first listing with Ovvy.

Step 1: Launch the Camera

Tap the Ovvy Camera button to launch the camera.

Step 2: Review the Pre-shoot Checklist

• Carefully review and follow all items on the Pre-shoot Checklist popup.
• Click “Done” when you are ready to proceed with the shoot.

Step 3: Add Property Address

• Tap “Add Address” to enter the details of the property.
• Your basic location information will be automatically filled in.
• Verify the details and click “Save” to continue.
• Ensure you have granted location access to Ovvy, either through the prompt or by navigating to your device’s settings (Settings > Apps > Ovvy > Location).

Step 4: Preview and Select Images

• Review the images captured and delete any unwanted ones.
• Click “Next” to proceed.

Step 5: Virtual Twilight and Virtual Staging

• Select the desired Virtual Twilight and Virtual Staging options by tapping their respective images.
• Click “Next” when you’re done.

Step 6: Provide Staging Prompts (if applicable)

• If you’ve chosen Virtual Staging, enter a prompt for each image describing the type of staging you would like.
• Click “Next” when you’ve provided all the necessary prompts.

Step 7: Add Property Details (optional)

• On this screen, you can enter additional property details such as the number of bedrooms, bathrooms, and lot size.
• Click “Next” to continue.

Step 8: Review and Pay

• Review your listing details and the cost breakdown.
• When you’re ready, click the “Pay” button to complete the process.

Step 9: Share Your Listing

Absolutely! You can easily share your created listings. Simply go to the listing view, click on ‘Generate Listing Website’, and copy the unique link provided. You can share this link with anyone, allowing them to view your professional photos in a beautiful web format.

Congratulations! You have successfully created your first listing with Ovvy. Your listing will now be processed, and you will receive an email notification once the editing is complete.

Remember, you can monitor the status of your listing at any time by accessing your dashboard, both in the app and on the web.

Once your listing photos have been edited and returned, you can easily share them with others. Simply click “Generate Listing Website” from within the listing view to create a shareable link. You can then send this link to anyone—clients, team members, or stakeholders—so they can quickly access and view the photos.

To get started with personalizing your profile, follow these steps:

1. Access Your Profile: Click on your profile icon located in the upper right corner of the screen.
2. Edit Profile Information: On the Profile page, click the “Pencil” icon in the top right corner to enter editing mode.
3. Complete Profile Details: Fill in all relevant fields in your profile with accurate information, and then click “Save” to confirm your changes.

Tip: If you decide not to make any changes, simply click the “X” icon in the top-right corner to exit editing mode without saving.

You can create an account in Ovvy either using the app or on the web.

Using Ovvy App

1. Download the Ovvy app from App store. You can search for Ovvy in App store or follow this link.
2. Open the Ovvy app and click on “Register now” Button
3. Enter your details. Make sure to enter your correct email address.
4. Click on “Verify Email” button to verify your email address. This will generate a One-Time Password (OTP) and will be sent to your email address
5. Enter the OTP sent to you and Click on “Start Free”.

Using Web

1. Open Safari or Chrome (any web browser), and head over to ovvy.ai/signup.
2. Enter your details. Make sure to enter your correct email address.
3. Click on “Verify Email” button to verify your email address. This will generate a One-Time Password (OTP) and will be sent to your email address.
4. Enter the OTP sent to you and Click on “Start Free”.

Congratulations! Your Ovvy account has been successfully created.

Note: If you have put wrong email address, do not worry. You can edit the email address and click on “Resend Code” to get OTP in the correct email address.

Caution: Be cautious while correcting your email address. Do not use Resend Code too frequently in one session as this will result in the increasing the timer before which you can use this option.

1. Visit the official website at ovvy.ai
2. Click on the “Download on the App Store” button, which will redirect you to the App Store to download the app.
3. Alternatively, you can open the App Store directly and search for “Ovvy: Real Estate Photography” to find and download the app.

Welcome to Ovvy! Your one-stop solution for real-estate photography. All you need to get professional level photos of your real estate is just a smartphone. To get started:

Sign Up

1. Download the Ovvy app from App store. You can search for Ovvy in App store or follow this link.
2. Open the Ovvy app and click on “Register now” Button
3. Enter your details. Make sure to enter your correct email address.
4. Click on “Verify Email” button to verify your email address. This will generate a One-Time Password (OTP) and will be sent to your email address
5. Enter the OTP sent to you and Click on “Start Free”.
6. Congratulations! Your Ovvy account has been successfully created. You will receive 10 free photos on your signup and an additional 10 photos if you choose a plan.

Note: If you have put wrong email address, do not worry. You can edit the email address and click on “Resend Code” to get OTP in the correct email address.

Create Your Listing

1. Click on the Ovvy Camera Button to launch the Camera.
2. Make sure to review and follow all items on the Pre-shoot Checklist popup. Click “Done” whenever you are ready to shoot.
3. Click on “Add Address” to enter address details of the real estate. Basic information will automatically be filled using your location. Hit “Save” when you are done.

Note: please enable location access for Ovvy when prompted. This will allow us to automatically fill in your address, making the process quicker and more convenient for you.

Note: You can also grant access to Ovvy through your device’s Settings. Simply navigate to Settings > Apps > Ovvy > Location and choose the option “While Using the App”. Also turn “Precise Location” on.

4. Click “Next” to proceed to Image preview. You can preview your images here and delete unwanted ones, if any. When done, Click “Next”.
5. To opt for Virtual Twilight and Virtual Staging, simply click on their respective images to select them. Click “Next” when done.
6. If you’ve selected images for Virtual Staging, you’ll need to provide a prompt for each image describing the kind of staging you want. For instance, for a living room photo, you might type “Living room with fireplace.” Once you’ve entered prompts for all selected images, click “Next”.
7. (Optional) On this screen, you can enter property details such as the number of bedrooms, bathrooms, and lot size. Click “Next” when you’re ready to proceed.
8. Review your listing and the cost breakdown in USD, then click the “Pay” button when you’re ready to pay for your listing. You can pay with your preferred payment method to buy the outstanding Photo Credits.

Welcome to Ovvy! Your one-stop solution for real-estate photography. All you need to get professional level photos of your real estate is just a smartphone. To get started:

Sign Up

1. Download the Ovvy app from App store. You can search for Ovvy in App store or follow this link.
2. Open the Ovvy app and click on “Register now” Button
3. Enter your details. Make sure to enter your correct email address.
4. Click on “Verify Email” button to verify your email address. This will generate a One-Time Password (OTP) and will be sent to your email address
5. Enter the OTP sent to you and Click on “Start Free”.
6. Congratulations! Your Ovvy account has been successfully created. You will receive 10 free photos on your signup and an additional 10 photos if you choose a plan.

Note: If you have put wrong email address, do not worry. You can edit the email address and click on “Resend Code” to get OTP in the correct email address.

Get Your Photo Credits

1. Go to www.ovvy.ai and login with your credentials.
2. Head over to “Pricing” or go to ovvy.ai/pricing.
3. Select a Plan that best fits your needs.
4. Pay for the Plan with your preferred payment method.

Note: Confused about which Plan to get? Reach out to us at support@ovvy.ai and we will help you out.

Create Your Listing

1. Click on the Ovvy Camera Button to launch the Camera.
2. Make sure to review and follow all items on the Pre-shoot Checklist popup. Click “Done” whenever you are ready to shoot.
3. Click on “Add Address” to enter address details of the real estate. Basic information will automatically be filled using your location. Hit “Save” when you are done.

Note: please enable location access for Ovvy when prompted. This will allow us to automatically fill in your address, making the process quicker and more convenient for you.

Note: You can also grant access to Ovvy through your device’s Settings. Simply navigate to Settings > Apps > Ovvy > Location and choose the option “While Using the App”. Also turn “Precise Location” on.

4. Click “Next” to proceed to Image preview. You can preview your images here and delete unwanted ones, if any. When done, Click “Next”.
5. To opt for Virtual Twilight and Virtual Staging, simply click on their respective images to select them. Click “Next” when done.
6. If you’ve selected images for Virtual Staging, you’ll need to provide a prompt for each image describing the kind of staging you want. For instance, for a living room photo, you might type “Living room with fireplace.” Once you’ve entered prompts for all selected images, click “Next”.
7. (Optional) On this screen, you can enter property details such as the number of bedrooms, bathrooms, and lot size. Click “Next” when you’re ready to proceed.
8. Review your listing and the cost breakdown in Photo Credits, then click the “Pay” button when you’re ready to pay for your listing with Photo Credits.

Note: if you do not have enough Photo Credits, head over to ovvy.ai/pricing and get a suitable subscription plan.

Great job! You’re all set. Head back to your dashboard to monitor your listing status. Once we’ve finished editing your photos, you’ll receive an email notification. Remember, you can check your listing status at any time on your dashboard, both in the app and on the web.

Welcome to Ovvy! Your one-stop solution for real-estate photography. All you need to get professional level photos of your real estate is just a smartphone. To get started:

Complete walkthrough for getting your photos edited for free

Sign Up

1. Download the Ovvy app from App store. You can search for Ovvy in App store or follow this link.
2. Open the Ovvy app and click on “Register now” Button
3. Enter your details. Make sure to enter your correct email address.
4. Click on “Verify Email” button to verify your email address. This will generate a One-Time Password (OTP) and will be sent to your email address
5. Enter the OTP sent to you and Click on “Start Free”.
6. Congratulations! Your Ovvy account has been successfully created. You will receive 10 free photos on your signup and an additional 10 photos if you choose a plan.

Note: If you have put wrong email address, do not worry. You can edit the email address and click on “Resend Code” to get OTP in the correct email address.

Create Your First Listing

1. Click on the Ovvy Camera Button to launch the Camera.
2. Make sure to review and follow all items on the Pre-shoot Checklist popup. Click “Done” whenever you are ready to shoot.
3. Click on “Add Address” to enter address details of the real estate. Basic information will automatically be filled using your location. Hit “Save” when you are done.

Note: please enable location access for Ovvy when prompted. This will allow us to automatically fill in your address, making the process quicker and more convenient for you.

Note: You can also grant access to Ovvy through your device’s Settings. Simply navigate to Settings > Apps > Ovvy > Location and choose the option “While Using the App”. Also turn “Precise Location” on.

4. Click “Next” to proceed to Image preview. You can preview your images here and delete unwanted ones, if any. When done, Click “Next”.
5. To opt for Virtual Twilight and Virtual Staging, simply click on their respective images to select them. Click “Next” when done.
6. If you’ve selected images for Virtual Staging, you’ll need to provide a prompt for each image describing the kind of staging you want. For instance, for a living room photo, you might type “Living room with fireplace.” Once you’ve entered prompts for all selected images, click “Next”.
7. (Optional) On this screen, you can enter property details such as the number of bedrooms, bathrooms, and lot size. Click “Next” when you’re ready to proceed.
8. Review your listing and the cost breakdown, then click the “Pay” button when you’re ready.
9. Great job! You’re all set. Head back to your dashboard to monitor your listing status. Once we’ve finished editing your photos, you’ll receive an email notification. Remember, you can check your listing status at any time on your dashboard, both in the app and on the web.

We understand your interest in a demo, but to give you the best experience, we require account registration. The good news is, we provide a few free Photo Credits after account creation so you can explore our service. Only if you’re satisfied with what we offer, we recommend purchasing a plan. If at any point you’re not happy with our service, you can delete your account hassle-free. We’re here to make sure you get exactly what you’re looking for!